Privacy Policy Last updated: 24/02/2024
We, "Us," or "Our," are dedicated to safeguarding your Personal Data and privacy.
This Privacy Policy is designed to enlighten you on how we handle, gather, store, and utilize the information you provide in relation to the website (the “Website”).
We are committed to the following principles:
• To maintain transparency in the collection and processing of your Personal Data:
We place great importance on keeping you thoroughly informed, allowing you to make well-informed decisions about the usage of your Personal Data on our Website or when you choose to trade with a third-party trading platform. To this end, we employ a variety of strategies and methods to provide you with relevant information on how your Personal Data is processed, ensuring this information is delivered both accurately and promptly.
Moreover, if there is specific information that you must receive, we will ensure it is delivered to you at the right time and place.
We are also eager to address any questions you might have and to offer any necessary clarifications, within the bounds of legal constraints. For this, you can reach out to us by sending an email to the following address: support@
• To process your Personal Data solely for the purposes specified in this Policy:
The purposes for which we may process your Personal Data include, among other things, making the Website accessible to you andprovide you with a seamless link to third-party trading platforms (the “Services”), to enrich your experience on the Website, enhance the Services (including the Website), safeguard Our rights and interests, conduct business and administrative activities that support the delivery of the Services to our Website users, and/or comply with any legal and/or regulatory obligations.
Moreover, We will process Personal Data about you to comprehend your individual needs and preferences.
• To allocate substantial resources to uphold your rights concerning Personal Data about you:
We dedicate considerable resources to enable you to exercise your rights as a data subject. Hence, you may contact Us whenever you wish to review Personal Data about you, request amendments, deletion, halt its use for certain purposes or altogether, or transfer it to yourself or a third party. We will honor your requests in compliance with the law.
•To safeguard Personal Data about you:
While We cannot guarantee absolute protection of the Personal Data about you, We assure you that We utilize and will continue to employ a comprehensive range of strategies and measures aimed at ensuring the security of your Personal Data.
Our Complete Privacy Policy
1. The Scope?
This Policy outlines the types of Personal Data the Company gathers about natural persons, and how it collects, uses, shares with third parties, secures, and processes this data.
In this Policy, “Personal Data” refers to any information related to an identified or identifiable natural person. An identifiable natural person is someone who can be recognized, either directly or in conjunction with additional information that We possess or have access to.
In this Policy, the “processing” of Personal Data refers to any operation or set of operations performed on Personal Data, including its collection, recording, organization, structuring,storage, adaptation, modification, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction of Personal Data.
Our Services are crafted for a general audience and are not aimed at children under the age of 18. We do not intentionally gather or seek information from individuals under 18 or knowingly permit such individuals to access our Services. If We discover that information about a child has been collected, We will take appropriate measures to remove such information promptly.
2. When Do We Collect Personal Data About You?
We gather Personal Data about you whenever you utilize the Services, engage with the service channels, and browse the Website. In some cases, you will actively provide Us with the Personal Data, while in others, We will acquire Personal Data about you by analyzing your interaction with Our Services and/or Our service channels or by receiving your data from our third-party partners.
3. No Obligation To Provide Personal Data To The Company And Its Implications
You are under no obligation to provide Us with any Personal Data about you. However, in certain cases, not providing such Personal Data will prevent Us from offering you the Services, hinder your use of the Website, and/or cause issues with the functioning of the Services and the Website.
4. What types of Personal Data do We collect? Personal Data We collect upon each visit to the Website:
This information encompasses online activity logs, traffic information (including, without limitation, IP address, time of access, date of access, web and mobile page(s) visited, language used, software crash reports, and browser type, as well as details about the device you used. Some of this information may not personally identify you and therefore may not be classified as Personal Data.
Personal Data We receive from you: any Personal Data you willingly provide to Us when interacting with a third-party trading platform through Us.
Personal Data You provide specifically for submission to third-party platforms for trading purposes: This data includes your full name, phone number, and email address.
5. The Purposes for Processing Personal Data and Their Legal Basis
Our Company processes your Personal Data for one or more of the purposes listed in this section, adhering to the appropriate legal framework.
We ensure that Personal Data about you is processed only when there is a valid legal basis for doing so. The legal bases for which our Company may process your Personal Data include:
- Your consent for processing your Personal Data for one or more specified purposes. This is relevant in cases where you provide your details through the Website, enabling us to share them with a third-party trading platform.
- Processing is necessary to serve the legitimate interests pursued by our Company or a third party. For instance, this could be for enhancing our Services, or for exercising or defending legal claims.
- Processing is required to comply with a legal obligation that applies to our Company.
If you wish to learn more about how the processing of your Personal Data supports the legitimate interests of Helix Scale App or a third party, please feel free to contact us via email at any time.
Below, we offer a concise overview of the reasons for processing your Personal Data, along with the legal grounds supporting these actions:
| Purpose | Legal Basis | |
| 1 |
Facilitating the submission of your information to third parties upon your request to enhance your digital and trading experiences. We may gather your Personal Data to submit it to third parties if you expressly request this service. |
Your consent has been obtained for processing your Personal Data for one or more specified purposes. |
| 2 |
Addressing your inquiries, requests, and/or concerns We process your Personal Data to effectively address any inquiries you have regarding your engagement with our Services. |
Processing is essential for fulfilling the legitimate interests pursued by Helix Scale App or a third party. |
| 3 |
To meet legal responsibilities or comply with judicial or administrative directives We handle your Personal Data to fulfill our various legal responsibilities. | Processing is essential for adhering to a legal requirement that the Company must meet. |
| 4 | To enhance Our Services We may utilize your Personal Data to enhance Our Services. This includes processing any crash logs or malfunction reports related to the Services. | Processing is essential for pursuing the legitimate interests of the Company or a third party. |
| 5 | To prevent fraudulent or abusive use of Our Services | Processing is essential for pursuing the legitimate interests of the Company or a third party. |
| 6 | To conduct and sustain various activities supporting the provision of Our Services Such tasks encompass back-office operations, business growth initiatives, strategic planning, supervisory frameworks, and more. |
Processing is essential to fulfill the legitimate interests of the Company or a third party. |
| 7 |
For conducting analyses, including statistical evaluations We employ a range of analytical methods (including statistical evaluations) to guide our decisions on numerous matters. |
Processing is essential to fulfill the legitimate interests of the Company or a third party. |
| 8 |
To safeguard Our and third parties' interests, rights, and assets, including the initiation, exercise, or defense of legal claims We might handle Personal Data concerning you to defend Our interests, rights, and assets, or those of third parties, in compliance with any law, regulation, or agreement, including any of Our terms, conditions, and policies. |
Processing is essential to fulfill the legitimate interests of the Company or a third party. |
6. Transfer Of Personal Data To Third Parties
Helix Scale App might share your Personal Data with third-party service providers, including those offering storage, hosting, IP address data, user experience analysis, research, analytics, technical, and diagnostic services.
Additionally, you may request us to send specific Personal Data to external trading platforms. In these scenarios, we'll share the data you provide for this purpose with these third parties, who will handle your Personal Data according to their own privacy policies. Your data may be shared with multiple trading platforms.
Helix Scale App may also share your Personal Data with related entities and business partners, providing resources that enhance and elevate the services and products offered to our users.
Your Personal Data might be shared with governmental, local, official, and regulatory authorities when required to safeguard our and third parties' interests, rights, and assets, including initiating, exercising, or defending legal claims.
Furthermore, we may disclose your Personal Data to prospective buyers, investors, or lenders of Helix Scale App or any associated company. This includes scenarios involving asset sales, mergers, reorganizations, consolidations, or bankruptcy of Helix Scale App or any affiliated company.
7. Cookies and Third-Party Services
We might employ certain third-party services, such as analytics firms or advertisement providers on our website, which may utilize cookies or other technologies, governed by their respective policies.
A cookie (a small text file) is placed on the device you use to visit or access our website. Cookies enable the collection of information about you and your behavior, in order toenhance your experience, remember your preferences and settings, and tailor products and services that may catch your interest. Cookies can also be utilized for statistical collection and analytics.
We may use session cookies, which are temporarily downloaded to your device and last until your web browser is closed. Alternatively, persistent cookies remain on your device even after you've finished browsing and help the Website recognize you as a returning visitor.
Categories of cookies:
We categorize the cookies based on their functionality as follows:
| Cookie Type | Purpose | Additional Details |
| Strictly Necessary Cookies |
These cookies are crucial for navigating the Website and utilizing features you request. They ensure you receive the content, products, and services from us that you've requested. These essential cookies assist your device in downloading or streaming information, allowing you to navigate the Website, use its features, and revisit pages you've accessed before. |
These cookies gather Personal Data, like your username and last login date, and identify you as logged in to the Website. These cookies are removed once you close your web browser (session cookies). |
| Functionality Cookies | These cookies help recognize you upon your return to the Helix Scale App and enable us to remember your selections and preferences. | These cookies remain active even after your web browser is closed and persist until their designated expiry date. |
| Performance Cookies | These cookies are instrumental in delivering aggregated statistics concerning the performance of the Helix Scale App and assist in testing and enhancing this performance to provide an improved user experience. Furthermore, they facilitate our analytical functions on the platform. |
These cookies gather anonymized information that isn't linked to any identified or identifiable individual. The validity of these cookies varies; some are removed when you close your browser, while others have an indefinite lifespan. |
Managing and deleting cookies
You can adjust your browser settings to block and remove certain or all cookies. Please refer to the following links for instructions on how to do this for some of the most commonly used web browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please be aware that if you choose to proceed, certain features and functionalities of the Website may not operate as expected.
ONLINE TRACKING NOTICE
AT THIS TIME, THE SERVICE DOES NOT RECOGNIZE DO-NOT-TRACK SIGNALS.
8. Retention Of Personal Data About You
Helix Scale App will retain your Personal Data for the duration necessary to achieve the purposes outlined in this Policy, or for a longer period if required by applicable laws, regulations, policies, and directives.
We will share your information with third-party trading platforms for a 12-month period and, subject to our approval, extend this for an additional 12 months.
To ensure Personal Data is not held longer than necessary, we regularly review the retained Personal Data to determine if any can be securely deleted.
9. Transfers of Personal Data To A Third Country Or An International Organization
Your Personal Data may be transferred to a third country (outside of your residing jurisdiction) or to international organizations. In these cases, Helix Scale App will implement appropriate safeguards to protect your Personal Data and ensure enforceable rights and effective legal remedies for data subjects are in place.
If you are a resident of the EEA (European Economic Area), rest assured that these protections and safeguards will be applied if any of the following conditions are satisfied:
- The transfer is directed to a third country or an international organization that the EU Commission has determined offers an adequate level of protection for the Personal Data transferred, in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR").
- The transfer is based on a legally binding and enforceable agreement between public authorities or bodies as per Article 46(2)(a) of the GDPR; or
- The transfer complies with standard data protection clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. You can review these clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
Should you wish to know more about the safeguards employed by the Company to protect your Personal Data during transfer to a third country or an international organization, please send an email to the following address: support@
10. Protection Of Your Personal Data
We utilize suitable technical and organizational measures to maintain a high level of security for Personal Data, considering the risks involved in processing, particularly from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to Personal Data that is transmitted, stored, or otherwise processed.
While we strive for excellence, we cannot assure you of error-free performance regarding the privacy of your Personal Data, and we shall not be held liable for any indirect, incidental, consequential, or punitive damages related to the use or release of your Personal Data, including, but not limited to, disclosure due to transmission errors, unauthorized third-party access, or other factors beyond our reasonable control.
There might be situations, due to legal or other obligations beyond our control, where we are required to transfer your Personal Data to third parties.such as governmental bodies. In these situations, our influence over the protection level provided to your Personal Data by these external parties is limited.
Transferring Personal Data over the internet cannot be completely safeguarded. Thus, [Helix Scale App] cannot guarantee the security of your Personal Data when it is transmitted to us via the internet.
11. Links To Third-Party Websites
The Website might include links to third-party websites and/or applications. The Company does not manage these websites and applications, nor their collection and/or handling of your Personal Data, and we are not accountable for them or their privacy and data protection policies and activities. This Policy does not cover any actions performed on such websites and/or applications.
Whenever you navigate to these third-party websites and/or applications, we advise you to thoroughly review their privacy policies before using these websites and/or applications and before sharing any Personal Data about you.
13. Your Rights Concerning Your Personal Data
Generally, you have the right to ask us to confirm whether we are collecting Personal Data about you, to request to review this data, to amend it if necessary, and to delete Personal Data that is no longer needed by us. You can also limit your consent to certain processing of your Personal Information.
If you are a resident of the EEA, please review this section below:
You have specific rights regarding your Personal Data. To exercise these rights, you may send a request to exercise your rights to the following email address:
Right of Access
You are entitled to receive confirmation from the Company about whether your Personal Data is being processed, and if so, gain access to the Personal Data along with the following information:
information: (1) the reasons for the processing; (2) the types of Personal Data involved; (3) the recipients or categories of recipients who have received or will receive the Personal Data, particularly those in countries outside the European Economic Area (EEA) or international organizations; (4) if feasible, the anticipated duration for storing the Personal Data, or if not, the criteria used to establish that period; (5) the right to request from Helix Scale App the correction or deletion of Personal Data or restriction of processing, or to oppose such processing; (6) the right to file a complaint with a regulatory authority; (7) if the Personal Data is not sourced directly from you, any available information regarding its origin; (8) the presence of profiling; and (9) if Personal Data is transferred to a third country outside the EEA or to an international organization, the suitable safeguards in place for the transfer.Helix Scale App will provide a copy of the Personal Data undergoing processing and may charge a reasonable fee for any additional copies requested by you. If your request is made electronically, and unless specified otherwise by you, the information will be provided in a commonly used electronic format.
The right to obtain a copy of the Personal Data shall not negatively impact the rights and freedoms of others. Consequently, if the request infringes upon the rights and freedoms of others, Helix Scale App may not fulfill your request or may do so in a restricted manner.
Right to Rectification
You are entitled to request Helix Scale App to rectify any inaccurate Personal Data concerning you. Considering the purposes of the processing, you have the right to have incomplete Personal Data completed, including through a supplementary statement.
Right to Erasure
the following grounds apply: (a) the Personal Data is no longer necessary for the purposes for which it was collected or otherwise processed; (b) you withdraw your consent on which the processing is based and there is no other legal basis for the processing; (c) you object at any time, on grounds related to your particular situation, to the processing of Personal Data about you that is based on the legitimate interests pursued by Helix Scale App or by a third party, and there are no overriding legitimate grounds for the processing; (d) you object to the processing of Personal Data about you for direct marketing purposes; (e) thePersonal Data has been processed unlawfully; or (f) the Personal Data concerning you must be deleted to comply with a legal requirement under European Union or Member State law applicable to the Company.
This right does not apply if processing is necessary (a) to comply with a legal obligation that requires processing under European Union or Member State law applicable to the Company; or (b) for the establishment, exercise, or defense of legal claims.
Right to Restrict Processing
You are entitled to request that the Company restricts the processing of your Personal Data if any of the following conditions apply: (a) you dispute the accuracy of your Personal Data, allowing the Company time to verify its accuracy; (b) processing is unlawful, and you oppose the erasure of your Personal Data, preferring to limit its use instead; (c) the Company no longer requires your Personal Data for processing purposes, but you need it for legal claims establishment, exercise, or defense; (d) if processing your Personal Data is necessary for the legitimate interests pursued by the Company or a third party, unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms, or for legal claims establishment, exercise, or defense; or (e) if your Personal Data is processed for direct marketing purposes, including profiling related to such direct marketing.
If your request leads to the restriction of your Personal Data processing, such data, aside from storage, will only be processed with your consent, or for legal claims establishment, exercise, or defense, or for the protection of another natural or legal person's rights, or for significant public interest reasons of the European Union or a Member State.
Right to Data Portability
You have the right to receive your Personal Data, which you've provided to the Company, in a structured, commonly used, and machine-readable format. You also have the right to transfer this data to another entity if the processing is based on your consent or a contract you are part of, and if the processing is automated.
When exercising your right to data portability, you can have your Personal Data transferred directly from the Company to another entity, if it's technically feasible. This right does not alter your and the Company's rights concerning data deletion. Furthermore, exercising this right should not adversely affect the rights and freedoms of others.
Right to Withdraw Consent
You may revoke your consent at any time, allowing us to process your Personal Data. This action will not affect the legality of processing conducted prior to your withdrawal.
Right to Object
You are entitled to object to the processing of your Personal Data at any time, particularly if it concerns your specific situation and when the processing is based on the legitimate interests of the Company or a third party. This includes any profiling related to these interests. If you object, we will cease processing your Personal Data unless we can demonstrate compelling legitimate reasons for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
You also have the right to object to the processing of your Personal Data for direct marketing purposes at any time, including any related profiling.
Right to Lodge a Complaint with a Supervisory Authority
You are entitled to file a complaint with a supervisory authority established by a Member State to safeguard the fundamental rights and freedoms of individuals concerning the processing of Personal Data within the European Union.
Your rights concerning your Personal Data as outlined in this section 13 may be restricted by European Union or Member State law to which the Company is subject.
We will provide you with the requested information according to your rights outlined in this section 13 without undue delay and, in any event, within one month of receiving the request. This period may be extended by an additional two months if necessary, considering the complexity and number of requests. We will inform you of any such extension within one month of receiving your request, along with the reasons for the delay.
The information requested according to your rights outlined in this section 13 will be provided free of charge unless stated otherwise in this section 13. Where requests are manifestlyunfounded or excessive, especially due to their repetitive nature, we may either (a) impose a reasonable fee, considering the administrative expenses of providing the requested information or communication, or (b) decline to take action on the request.
To process your request in accordance with your rights as outlined in this section 13, the Company may ask you to provide additional details necessary to verify your identity if we have reasonable doubts about the identity of the individual making the request.
12. Changes To This Policy
We reserve the right to modify the terms of this Policy periodically. Whenever updates are made, we will notify you by posting the revised Policy on the Helix Scale App Website. Furthermore, when significant changes occur, we will make efforts to inform you through reasonable communication channels and by placing a notice on the Website. Unless specified otherwise, all changes will become effective once the updated Policy is published on our Website.